Shipping And Updates
At Verdica Garden, we know how important it is for you to receive your gardening supplies promptly and efficiently - Planning for a growing season can start weeks, months or even years in advance, and we value your trust, time and loyalty. That’s why we promise to ship all orders within just 2 days of payment. We understand that waiting for your seeds can be a bit nerve-wracking, so we make it a priority to keep you informed. You’ll receive updates and tracking details via email, so you can follow your order every step of the way.
Returns
We want to ensure that your experience with us is as smooth as possible, even if you need to return an item. If for any reason you find yourself needing to return unopened and undamaged merchandise, we’ve got you covered. Returns are accepted within 30 days, but please note that a 20% restocking fee will apply. We believe in making this process as easy as possible, which is why we provide a prepaid return label and free door pickup for your convenience. Pack your product, tape on our label and leave it at your door, and we'll come get it.
Replacements
We understand that gardening can sometimes come with its challenges, especially when it comes to seed germination. If you encounter any issues with your seeds not germinating, we’re here to help. You can choose to either receive a replacement shipped express or opt for a refund. Your satisfaction is our priority, and we want to ensure you have the best experience possible.
Substitutions
In the event that it’s too late in the season to grow the affected seed product, we won’t leave you hanging with an empty spot in your garden. If you'd still like to plant something for the season, we’ll work together to offer an alternative seed option along with a discount code for future orders, so you can still enjoy your gardening journey without missing a beat.
At Verdica Garden, we’re committed to supporting your gardening endeavors, and we want to make sure you feel confident and cared for throughout your experience with us. If you have any questions or need assistance, don’t hesitate to reach out. Happy gardening!